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Terrible customer service… In a home with not one but two insurance agents, I know this is not how you treat a customer, let alone the one your client hit. Within those 30 days, State Farm has lost my vehicle, refused to return calls, promised to show up and the representative delivering the payment is out of town all of a sudden. It has taken nearly 30 days to complete a total loss claim when their client was at fault. “Customer service does not exist with this company. Customer service was great and our local agent is amazing.
But once it was started, it only took them six days to finalize everything and pay it off. Our car got totaled a couple days before Christmas, so the claim we filed understandably took a few days to get started. See what some customers had to say about their experience with State Farm. State Farm is not accredited by the Better Business Bureau and holds an A rating from the organization.
